Returns and Exchanges Policy
Effective Date: 22/08/2023 Updated on 01/03/2025
At Swatantra Prakashan Private Limited ("we," "our," "us"), we are committed to providing high-quality products and excellent service to our customers. If you're not completely satisfied with your purchase, we offer a clear and fair returns and exchanges policy to ensure that you are happy with your experience. Please read our policy carefully before returning or exchanging any items.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges for items under the following conditions:
- The item is returned within 7 days from the date of delivery.
- The item is unused, undamaged, and in its original packaging, including all tags, labels, and any free gifts or promotional items that came with the purchase.
- The item was purchased directly from our website or authorized retailers.
Note: We reserve the right to deny any return or exchange if the product shows signs of wear, damage, or misuse, or if it does not meet the above criteria.
2. Non-Returnable Items
Certain items are not eligible for returns or exchanges, including:
- Digital content (eBooks, audiobooks, etc.).
- Special order or custom items.
- Books sold in stock clearance sell.
- Opened, damaged, torn or used products that cannot be resold in new condition.
Please ensure that you review your order carefully before completing the purchase.
3. How to Return or Exchange an Item
If you wish to return or exchange an item, please follow these steps:
- Contact Us: Reach out to our customer service team at swatantraprakashan@gmail.com or on phone number +91 11 69656870 within 7 days of receiving your item to initiate the return or exchange process.
- Provide Order Information: Include your order number, a description of the item, and the reason for the return or exchange.
- Return Instructions: Our team will provide you with the return shipping instructions and a return authorization number if necessary. Please follow the instructions carefully to avoid delays.
- Return the Item: Pack the item securely in its original packaging, including all parts, accessories, and any promotional items you received, and ship it to the address provided by our customer service team. You are responsible for the cost of return shipping unless the item was defective or damaged.
4. Refunds
Once we receive your returned item and confirm that it meets the return eligibility criteria, we will process your refund within 30 business days. Refunds will be issued to the original method of payment. Please note that it may take several business days for the funds to reflect in your account, depending on your payment provider.
5. Exchanges
If you prefer an exchange rather than a refund, we will gladly assist you in exchanging your item for another product of equal value, subject to availability. You may need to pay the difference if the new item is of a higher value. Please reach out to our customer service team for assistance with exchanges.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at swatantraprakashan@gmail.com or on phone number +91 11 69656870 with:
- Photos of the damaged or defective item
- A description of the issue
- Your order number
We will arrange for a replacement or refund, depending on the situation, and will cover the cost of return shipping.
7. Lost or Stolen Items
We are not responsible for any lost or stolen items that occur after the product has been shipped and delivered. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.
8. Changes to This Policy
Swatantra Prakashan Private Limited reserves the right to modify or update this Returns and Exchanges Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Please review this policy periodically for any updates.
9. Contact Us
If you have any questions or need assistance with a return or exchange, please contact us:
Swatantra Prakashan Private Limited
A-26/A-FF, Pandav Nagar, Delhi-110092
E-mail : swatantraprakashan@gmail.com
Helpline Number: +91 11 69656870
This Returns and Exchanges Policy is drafted by :
Swatantra Prakashan Private Limited
www.swatantraprakashan.com
A-26/A-FF, Pandav Nagar, Delhi-110092
E-mail : swatantraprakashan@gmail.com
Phone Number: +91 11 69656870
