Shipping Policy

Effective Date: 22/08/2023 Updated on 01/03/2025

Thank you for choosing Swatantra Prakashan Private Limited ("we," "our," "us"). We are committed to providing our customers with prompt and efficient delivery of the products they purchase. Please read our shipping policy carefully to understand how we handle shipping for orders placed on our website.

1. Order Processing

  • Order Confirmation: Once you place an order with us, you will receive an order confirmation email with the details of your purchase.
  • Processing Time: Orders are typically processed within [2] business days from the date of order placement. Orders placed after 01:00 PM or on weekends and holidays may be processed the following business day.
  • Processing Delays: In rare cases, processing times may be longer due to product availability, holidays, or other unforeseen circumstances. We will notify you if there is a significant delay in processing your order.

2. Shipping Methods and Delivery Times

We offer the following shipping methods for domestic and international orders:

  • Standard Shipping: 2 to 3 business days
  • Expedited Shipping: 1 to 2 business days
  • International Shipping: Delivery times will vary based on destination and shipping method selected. Please allow 2 to 3 weeks for international orders.

Shipping times are estimated and may vary based on factors such as the shipping address, weather conditions, and postal service delays.

3. Shipping Costs

Shipping costs are calculated based on the destination, shipping method, and the size/weight of your order. Shipping charges will be displayed during the checkout process before you complete your order. We may offer free shipping promotions from time to time, which will be clearly indicated on our website or in promotional communications.

4. Shipping Restrictions

  • Domestic Shipping: We currently ship to all locations within India through our dedicated shipping partners like Shiprocket and Bigship.
  • International Shipping: We offer international shipping to select countries. Please ensure that the shipping address is complete and accurate to avoid delays or delivery issues.

Please note that any customs duties, taxes, or import fees that may apply to international orders are the responsibility of the customer. We recommend checking your country's customs regulations before placing an order.

5. Order Tracking

Once your order has been shipped, we will send you an email with a tracking number and a link to track your package. Please allow 24 to 48 hours for tracking information to be updated in the shipping carrier's system.

6. Address Accuracy

It is essential to provide accurate and complete shipping information when placing your order. Swatantra Prakashan Private Limited is not responsible for any delays or additional charges that may result from incorrect or incomplete shipping addresses. If you realize that there is an error in your shipping information, please contact us immediately at our customer support E-mail ID : swatantraprakashan@gmail.com or on phone number +91 11 69656870 to make the correction before your order is shipped.

7. Undeliverable Packages

If your package is returned to us due to an incorrect or undeliverable address, we will contact you to resolve the issue. You will be responsible for paying any additional shipping fees to resend the package. If the package is returned because of our error, we will cover the shipping costs for reshipping the package.

8. Lost or Stolen Packages

Once your order has been marked as "delivered" by the shipping carrier, Swatantra Prakashan Private Limited is not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the carrier directly to file a claim.

9. Customs, Duties, and Taxes (for International Orders)

For international shipments, please be aware that your package may be subject to customs clearance procedures, which can cause delays beyond the estimated delivery time. Additionally, customs duties, taxes, and other charges may apply when your package reaches its destination country. These charges are the responsibility of the customer, and you should check with your local customs office for more information before placing your order.

10. Returns on Shipped Products

For information on returns and exchanges, please refer to our Returns and Exchanges Policy. If you are not completely satisfied with your purchase, we will work with you to resolve the issue.

11. Changes to This Policy

Swatantra Prakashan Private Limited reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about shipping details.

12. Contact Us

If you have any questions or need assistance with shipping, please contact us:

Swatantra Prakashan Private Limited
A-26/A-FF, Pandav Nagar, Delhi-110092

E-mail : swatantraprakashan@gmail.com

Helpline Number: +91 11 69656870

 

This Returns and Exchanges Policy is drafted by :

Swatantra Prakashan Private Limited
www.swatantraprakashan.com
A-26/A-FF, Pandav Nagar, Delhi-110092